Senior Manager, Strategy & Operations CEO Office

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE TEAM The CEO Office Strategy & Operations team partners directly with Airwallex's executive leadership on the company's most important priorities. We work across regions and functions to drive clarity, build scalable operating models, and ensure the right work gets done at the right time. The team combines rigorous problem‑solving with hands‑on execution, rolling up our sleeves to take complex, zero‑to‑one initiatives from idea to reality. It is a high‑visibility, fast‑paced environment where you will collaborate with leaders across Product, Engineering, Legal, Risk, Finance, and Operations to shape the next phase of Airwallex's global growth. HOW YOU'LL MAKE IMPACT You’ll lead high-priority, company-wide initiatives from strategy through execution, working directly with executive leadership to turn ambiguous problems into clear plans and measurable outcomes. You’ll help shape how Airwallex expands, scales its operating model, and makes decisions across markets, products, and functions. - Drive strategic analysis, operating-model design, governance, executive communication, and hands-on delivery across Product, Engineering, Legal, Risk, Finance, and Operations. - Build repeatable systems for complex programmes through AI-assisted research, modelling, documentation, and workflow automation. - Shape how Airwallex expands, scales its operating model, and makes decisions across markets, products, and functions. - Lead priority CEO Office initiatives beyond core expansion work, bringing structure and momentum to complex, cross-functional problems. You’ll work from our London office three days a week. WHAT WE'RE LOOKING FOR ESSENTIALS - 5–8 years of experience in top-tier strategy consulting, regulatory or financial services law, or strategy, operations, or expansion roles in fintech or payments, with meaningful exposure to market-entry or licensing-driven projects. - A proven track record of owning complex, multi-stakeholder programmes end to end, including planning, execution, and executive-level updates. - Strong operating discipline, with experience structuring multi-workstream programmes, running governance cadences, managing dependencies, and driving timely decision-making. - Experience working with or around regulatory and licensing topics in financial services, such as payments, e-money, banking, or card issuing. - Demonstrated use of AI tools in your day-to-day work, such as regulatory research, licence mapping, competitive analysis, documentation, or workflow automation, with good judgment on verification and when to involve subject-matter experts. - Exceptional stakeholder-management and communication skills, including the ability to simplify complex issues, influence senior leaders, and create clear, concise materials for steering forums. - High ownership, comfort with ambiguity, and a willingness to get hands-on in the detail to move important initiatives forward