IT Engineer (L.68/99)

📢 Championing Diversity: People with disabilities encouraged to apply (L.68/99) 🚀 We Welcome Everyone! This role is part of our commitment to fostering an inclusive workplace: this is why Satispay mainly dedicates this job opportunity to candidates eligible under specific employment protection laws, including those with disabilities or other protected status, in line with Italian law (L.68/99). We encourage candidates from all backgrounds to apply. Still willing to apply for the role? This specific application form is dedicated mainly to candidates with disabilities. However, we value diversity and talent in all its forms, and everyone is welcome to apply for a job at Satispay! If you’re interested in the role, but you’re not a candidate with disabilities, visit the following link and apply here https://jobs.ashbyhq.com/satispay/5238b956-490e-438a-85b9-14f542ac8bea. About us Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of. What you’ll be doing As our IT Engineer, you’ll be the person who keeps our devices, tools and access secure and running, so everyone can move fast and build great products. You’ll treat IT operations as an enabler for the whole company, always looking to automate, secure and simplify. Here’s what your day-to-day will look like: - Process Automation - Build and maintain automation workflows with tools like n8n and Make, connecting our business systems and removing repetitive manual work. - Support & Troubleshooting - Take on the complex tickets that go beyond first-line support: triage, investigate, fix. - SaaS Administration - Run and secure our core cloud services (Google Workspace, Slack, Keeper), including onboarding, offboarding and security policies. - Endpoint Management - Configure and deploy devices through MDM (mobile device management) platforms (Jamf, Knox, Google Workspace), and monitor endpoint security with EDR (endpoint detection and response) tools to stop threats early. - IT Asset & Service Management - Manage hardware from purchase to retirement, and use our ITSM (IT service management) platform to prioritise tickets by business impact and SLAs (service level agreements). - Network Management - Manage and troubleshoot our local network, including Wi-Fi, firewall and DNS, so we rely less on external providers during outages. Who we’re looking for This role needs someone passionate about technology and automation, who treats IT operations as a key enabler for the whole company, always looking for ways to optimize, secure, and streamline. - Workflow Automation - Hands-on experience building and maintaining complex integrations with tools like Make and n8n. - IT Operations - Proven experience in Tier 2 IT support and in managing local network infrastructure. - Identity & Access Management - Strong skills in managing user identities and access across core business tools like Google Workspace. - Endpoint & Security - Familiarity with modern MDM solutions (Jamf, Knox) and EDR tools for proactive threat mitigation. - Hardware Lifecycle - Solid understanding of IT asset management and ticket prioritisation methods. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people tr