Country Manager - Merchant

About us Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of. What you'll be doing As our Country Manager - Merchant, you’ll play a key role in driving sales and profitable growth across Satispay’s core merchant business. You will hold the strategic and operational responsibility, including the P&L (profit and loss), for our core merchant ecosystem, the most iconic and foundational business we have. Your mission is to maximize sales, find new ways to monetize, lead our commercial teams, and be the strongest advocate for merchants’ needs and market trends. This is a permanent role based in Milan, with a flexible hybrid working policy. This is an opportunity to lead within a high-growth, constantly evolving environment – a challenge perfectly suited for an executive ready to navigate and shape change at scale and contribute to something bigger. Here's what your day-to-day will look like: - Own the Merchant P&L and strategy - Define, drive, and execute the commercial strategy for the Merchant business, delivering sustainable revenue growth and profitability. - Lead and scale the sales teams - Directly manage and mentor the sales organization. Sharpen commercial processes, targets, and performance to maximize market penetration. - Be the voice of the merchant - Dig into merchants’ needs, pain points, and industry trends, and turn them into clear, actionable feedback for our product and growth strategies. - Spot monetization opportunities - Keep analyzing the merchant landscape to identify, test, and launch new feature-driven or service-driven ways to monetize. - Thrive in a matrix structure - Work closely with cross-functional teams, such as Product and Growth, among others, to align the product roadmap with merchant expectations and make execution seamless. You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership. Who we're looking for This role needs a proven leader with a distinguished track record of success in driving strategic initiatives and achieving significant business growth within relevant sectors. You will lead by example, combining ambition with purpose, drive impactful results, and cultivate ownership and continuous improvement in our dynamic environment. - Business acumen and P&L ownership - 5-8+ years in senior leadership roles (General Manager, Head of Business or VP of Sales) with full accountability for a business line’s P&L, ideally scaling merchant-facing or business-to-business-to-consumer (B2B2C) business lines. - Sales leadership - Proven experience directly managing, structuring, and motivating high-performing sales teams, preferably in Fintech, Payments, Retail Tech, or Marketplace, backed by a strong commercial drive. Experience and expertise in acquiring, payment acceptance, and point-of-sale (POS) solutions is a plus. - Monetization and growth mindset - A sharp eye for untapped revenue streams, upselling opportunities, and strategic partnerships within a merchant ecosystem. - Matrix organization expertise - Strong ability to navigate and influence in a matrix environment, bridging the gap between field sales and central product and growth teams. - Customer-centric