Support Engineer (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support. About the Role • Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience • Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting • Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive • Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM • Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency • Build hands-on experience with device management platforms and IT infrastructure tooling • Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects About You • A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems) • 2–4 years of experience in IT support, service desk, or technical customer support • Solid working knowledge of Office 365 and standard workplace collaboration tools • Comfort communicating clearly and patiently with non-technical users • Curiosity and a genuine eagerness to learn new technologies and workflows • Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot) • Experience administering Atlassian tools (Jira, Confluence, JSM) • Experience supporting employees across multiple time zones or global offices (nice to have) We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  What We Offer • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. • Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. • Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!