Regional Operations Specialist (m/f/d) - FlixBus

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  To support our growth, we are looking for a Regional Operations Specialist (m/f/d). In this role, you'll work directly with our bus partners, drivers, and operational stakeholders to ensure reliable, safe, and high-quality service delivery across the Serbian market. This role combines hands-on operational support, partner management, and data-driven decision-making to continuously improve network performance and customer experience. This position will be based in Belgrade (hybrid model). About the Role • Build, manage, and nurture strong relationships with our bus operators, ensuring smooth day-to-day operations and long-term partnerships • Train, support, and develop operator counterparts and drivers to meet our international quality and service standards • Onboard new bus partners onto our platform and systems while supporting the launch of new routes and operational initiatives • Monitor operational KPIs, identify areas for improvement, and proactively resolve operational risks and challenges • Drive and implement quality and safety improvement measures to enhance customer satisfaction and operational excellence • Travel across Serbia to conduct operator visits and audits, gathering feedback from bus operators, station personnel, and drivers. • Collaborate closely with Business Development, Network Planning, Authorizations, Customer Service, and other internal stakeholders to ensure efficient operations About You • 3-6 years of experience in Operations, ideally within transportation, logistics, mobility, or a similar environment • Transportation industry experience and exposure to a fast-growing international environment is a strong plus • Strong analytical skills with proficiency in Excel, PowerPoint, and other Microsoft Office tools • Excellent communication and stakeholder management skills, with the ability to work effectively with partners, drivers, and local authorities • Proactive, hands-on, and solution-oriented, with a strong sense of ownership • Fluent in Serbian and English; additional regional languages are a plus • Willingness to travel across Serbia (up to 50% of the time); driving license is a strong plus We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  What We Offer • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. • Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!