Partner Strategy & Delivery Lead

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍UK Remote (with essential travel to our global offshore sites) | 💰£90,400 - £114,250 + Incentive Awards + Benefits ✨ Our Global Ops Team ⭐️ At Monzo, our customers should receive great service regardless of where it is delivered. As our UK and EU operations grow, we need clear direction and dedicated leadership to turn our partner estate strategy into customer, quality and commercial outcomes. The Partner Strategy and Delivery Lead exists to define the direction, priorities and focus areas for the Partner Strategy and Delivery pillar. You will translate Monzo’s wider goals and agreed estate principles into a coherent portfolio of work, create the conditions required for delivery and influence the wider business to enable successful outcomes. Delivery is expected at every level within the pillar. In this role, most of your time will be spent defining what the team should focus on, why it matters and what success looks like, then enabling and assuring delivery through the wider team and business. You will lead a team of 5 senior/mid-senior colleagues. You may also directly lead or intervene in the most material, complex or sensitive activity where senior ownership is required. 🔑 You’ll play a key role by... Strategy, direction and portfolio focus • Strategic alignment & roadmap execution: Translate Monzo and GCOO objectives into a clear partner estate strategy, establishing actionable roadmaps, governance frameworks, and supporting strategies aligned with operational goals. • Portfolio governance & resource prioritisation: Direct the initiative portfolio—prioritising, sequencing, and resourcing high-impact workstreams—setting success guardrails while dynamically rebalancing capacity against changing business needs. • Cross-operational strategic leadership: Leverage insights across the live estate to identify emerging themes, leading cross-functional priorities and driving strategic alignment across Global Operations. Partner estate and thematic agenda • Estate optimisation & market strategy: Evaluate the global partner estate holistically to resolve systemic operational themes, leverage market trends, and sponsor recommendations across location strategy, footprint changes, and operating models. • Strategic sourcing leadership: Act as senior business accountable lead for major RFIs, RFPs, and partner selection, ensuring sourcing decisions balance operational, commercial, risk, and customer requirements. • Cross-functional strategy integration: Partner with Partner Estate & Relationship Management and Global Ops leaders to translate performance insights, contractual trends, and estate capabilities into aligned strategic priorities. Strategic influence and business enablement • Executive alignment & business cases: Align GCOO and Operations leadership on strategic priorities, framing clear trade-offs, building robust business cases, and establishing direction across ambiguous organizational boundaries. • Product & tech partnership: Collaborate with Product and Technology teams to advocate for process and system optimisations, delivering credible data on customer, operational, and commercial impact. • Se