Senior Benefits Specialist

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Benefits Operations Specialist to join our People & Culture team. Reporting to the Senior Manager, People Operations EMEA, you will serve as a subject matter expert in the day-to-day execution and administration of our EMEA benefit programs in a remote role based in Ireland. In this position, you will act as the operational backbone of the benefits function, ensuring that the complete employee lifecycle from onboarding to off-boarding is managed with precision, empathy, and regulatory compliance, focusing on high-touch administration of complex leave cases and seamless benefits concierge delivery. What you’ll do (Role Expectations) • Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge • Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers • Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options • Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing Who You Are (Success Profile) • You thrive in ambiguity. You're comfortable building the path as you walk it, seeing dynamic workplace shifts not as a hindrance, but as the raw material to build something meaningful. • You act like an owner. Your passion for the mission fuels your bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution. • You are a problem-solver. You actively seek out challenges and find energy in crafting solutions, knowing that solving tough operational problems delivers the greatest impact. • You are a high-trust collaborator. You are ambitious for the broader team, embracing candor delivered with clarity and respect as the truest form of teamwork and the fastest way to build trust. • You are a learner. You possess a growth mindset, proactively seeking feedback and pursuing self-development to elevate partnership and deliver purpose-driven work. What We’re Looking for (Minimum Qualifications) • Demonstrated ability to leverage AI technologies and modern digital workflows to drive measurable operational efficiency • Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience • 8+ years of dedicated experience in HR benefits administration, with an emphasis on benefits operations • Project management experience within an HR or people operations environment • Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals • Advanced Excel skills for data auditi