Benefits Specialist

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Benefits Operations Specialist to join our People & Culture team. This is a remote role based in Ireland, reporting directly to the Senior Manager, People Operations EMEA. As a Benefits Operations Specialist, you will act as a subject matter expert in the day-to-day execution and administration of our EMEA benefit programs. You will serve as the operational backbone of the benefits function, ensuring the employee lifecycle—from onboarding to offboarding—is managed with precision, empathy, and full compliance, with an emphasis on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service. What you’ll do (Role Expectations) • Lead end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge • Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity across all benefit providers • Serve as the senior escalation point for complex employee inquiries, resolving issues within established SLAs and educating team members on available support programs • Identify process ambiguities to author standard operating procedures (SOPs) and manage end-to-end invoice reconciliation for vendor billing Who You Are (Success Profile) • You thrive in ambiguity. You are comfortable building the path as you walk it, viewing dynamic and evolving environments as opportunities to create meaningful operational impact. • You act like an owner. Your passion for the mission fuels your bias for action, operating with integrity and navigating seamlessly between strategic oversight and detail-oriented execution. • You are a problem-solver. You lean into complex operational challenges with urgency and focus, finding scalable solutions that deliver lasting value. • You are a high-trust collaborator. You are ambitious for the entire team, welcoming constructive feedback and demonstrating the candor, clarity, and respect necessary to earn trust. • You are a learner. You embrace a growth mindset, proactively pursuing professional development and constructive input to continually elevate your partnership and expertise. What We’re Looking for (Minimum Qualifications) • Demonstrated ability to leverage modern AI tools and digital workflows to streamline operational tasks and drive daily productivity • Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience • 4+ years of dedicated experience in HR benefits administration, with a strong focus on benefits operations • Technical proficiency in HRIS platforms (Workday preferred), payroll systems, and benefit vendor portals • Advanced Excel skills for data auditing, complex payroll reporting, and invoice reconciliation What Will Make You Stand O