People Operations Associate DACH - m/f/d (R-19836)

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The People Team The People team’s vision is to enrich the lives of every team member at Dun & Bradstreet globally.  The team is comprised of six distinct functions cross-collaborating to achieve our collective goals: Business Partners; Talent Acquisition; Total Reward; Learning & Development; Analytics and People Operations. We have an exciting opportunity for a People Operations Associate in Germany to support our German, Austrian and Swiss entities as part of our evolving People Operations Center of Excellence. The Role The role requires a highly collaborative, customer centric approach with various stakeholder groups including the wider People Team, leaders and employees.  The scope includes Germany, Austria and Switzerland with some opportunity to support across the Europe region. Our team works in a dynamic, fast paced environment which underpins our relationship-based culture. As such, you’ll need a flexible and adaptable communication style, ability to engage with all levels across the organisation and strong self-awareness to build strong relationships across the business. You will be accountable for customer support & administration across the employee lifecycle. This role is exposed to multiple functional disciplines including compensation, benefits, HR policies, HRIS, reporting, employee relations and analytics.   Key Responsibilities: • Act as the 1st point of contact for all People Team enquiries that come through our case management system or over the phone, providing superior customer service to the People Team Business Partners, new hires and line managers in line with global Service Level Agreements; • Escalation of complex queries & collaboration with relevant Business Partner to bring to closure • Primary point of contact for all People Team event driven processes e.g.; merit and bonus cycles, performance management and talent assessment. • Provide 1st level employee relations and policy advice e.g. absence management. • Review and update policies and information on the company intranet when required to ensure compliance with local legislation and regulations. • Partners with People Team Business Partners on employee investigations including scheduling meetings, note taking and preparing reports. • Reporting from HR Systems to generate offer letters for internal job changes, promotions and new starters. • Play an active role in ensuring HR systems and processes are audited and kept up to date with accurate information. • Provide onboarding support for new starters including obtaining references, proof of eligibility to work, new starter documents. • Work with line managers to facilitate the probationary sign off process prior to end of probationary period. • Build relationships with stakeholders across other People Team centres of excellence to problem solve and streamline processes. • Support local and global projects and initiatives when required including ISO, GDPR and organization changes. • Provide benefits admin support liaising directly with suppliers where required. • Other ad-hoc tasks when required e.g. employment references, provision of data for client RFPs. • Preparation of documentation for German Works Council. Essential Skills: • Minimum 3 years' experience in HR Operations, HR Administration, HR Shared Services or a comparable Human Resources role. • Demonstrated experience managing employee lifecycle processes, including onboarding, contract amendments, promotions,