Customer Support

Customer Support Location: Dublin, Ireland Purpose Deliver high-quality technical support to internal users and customers, ensuring systems and services operate reliably and securely. Work as part of a collaborative support function, resolving issues, enabling users, and contributing to a positive and efficient service experience across the organisation. Major Responsibilities • Troubleshoot software issues across primarily Windows-based environments • Investigate and resolve technical issues in a timely and effective manner • Manage user accounts and access permissions across systems • Support system configuration and investigate programming queries related to security and operational platforms • Communicate with users via phone and email, providing clear and helpful support • Deliver product training and guidance to internal users • Maintain accurate records of incidents and resolutions within ticketing systems • Collaborate with technical teams to resolve more complex issues • Use remote support tools to diagnose and resolve issues efficiently • Identify recurring issues and contribute to continuous improvement initiatives What Success Looks Like • You deliver a responsive, high-quality support experience for users and customers • You resolve technical issues efficiently, minimising disruption to business operations • You communicate clearly and build trust with users • You maintain accurate records and follow support processes consistently • You contribute to improved service performance through proactive problem solving • You support a collaborative, learning-focused team environment Experience & Knowledge Must-Have Qualifications: • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Strong verbal and written communication skills • Customer-focused mindset with a genuine desire to help others • Willingness and ability to learn new technologies and systems Nice-to-Have Qualifications: • Experience with security alarm panels or panel programming • Experience using ticketing systems (e.g., Jira, ServiceNow) • Familiarity with modern browsers and web applications • Experience with remote support tools (e.g., TeamViewer, AnyDesk) • Basic understanding of networking concepts (TCP/IP, DNS) Skills & Competencies • Strong problem-solving and troubleshooting capability • Clear and confident communication • Customer-focused approach to supporting users • Ability to prioritise and manage workload effectively • Adaptability and openness to learning • Collaborative approach to working across teams • Attention to detail and commitment to service quality Why Join Us Be part of a supportive and collaborative environment where your contribution directly improves the experience of users and customers. Our People Promise – Securitas Technology EVP Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team. As part of our EVP, we offer: • Career pathways and growth opportunities • A global, values-driven team • Recognition for achievements • Inclusive, collaborative culture • Purposeful work that makes the world safer • Support for innovation and sustainability Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome.