Senior Logistics Technician

Senior Logistics Technician Overview As a Senior Logistics Technician, known at Microsoft as a Data Center Inventory & Asset Technician (DIAT), you will help keep datacenter operations running smoothly by coordinating inventory and asset management activities. You will prioritise work, guide other technicians, resolve issues, and help ensure equipment is received, tracked, moved, and dispatched accurately and safely. You will join Microsoft’s Cloud Operations & Innovation (CO+I) team, which supports the infrastructure behind services including Azure, Microsoft 365, Xbox, OneDrive, and Bing. This role offers opportunities to develop your technical expertise, contribute to process improvements, and grow your mentoring skills. Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. We bring a growth mindset to our work and build an inclusive culture grounded in respect, integrity, and accountability. Responsibilities Prioritise ticket queues and assign work to technicians, resolving or escalating issues that could delay inventory and asset management activities. Guide technicians through inbound and outbound logistics tasks, including deliveries, purchase order receiving, equipment movements, and shipment documentation. Coordinate with third-party warehouses, original equipment manufacturers (OEMs), suppliers, and internal teams to support timely deliveries and collections. Maintain accurate inventory records and help the team investigate and resolve discrepancies. Use your knowledge of processes and systems to support complex requests, clear blockers, and improve service quality. Serve as a subject matter expert for the Return Merchandise Authorisation (RMA) process, guiding the team in handling failed hardware in line with established procedures. Coordinate the scheduling of data-bearing device destruction or shredding with senior leadership and ensure the team follows required security procedures. Support technicians during periods of high activity and provide practical guidance when issues arise. Participate in or lead daily safety briefings, complete required training, and promote safe working practices for lifting, rack movement, equipment operation, and use of personal protective equipment (PPE). Identify opportunities to simplify, improve, or automate inventory and logistics processes. Demonstrate accountability for accurate, safe, and high-quality work while embodying Microsoft’s culture and values. Required Qualifications High school diploma or equivalent and experience in warehouse operations, supply chain, inventory management, retail, logistics, or a related field; or equivalent practical experience. Preferred Qualifications Experience in IT logistics, inventory and asset management, or warehouse and supply chain operations in a large organisation. Experience using equipment to move heavy loads, such as forklifts, pallet jacks, or chassis lifts. Experience guiding colleagues, coordinating work, or resolving operational escalations. Background Check Requirements This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. The successful candidate must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.